How do I track my order?

For Animal Owners (Client home-delivery)

We know how stressful it can be when your animal needs meds, so we make it a top priority to deliver their medication quickly. When you check out, you can select your delivery window preference.

Once your order has been prepared, purrfected and packaged, it will be scheduled for delivery and assigned tracking information. We'll send you a text or email with the tracking information when it's on the way!

Delivery is FREE: new prescriptions will arrive in 1-3 business days and refill orders are shipped to arrive in 3-5 business days (expedited same-day delivery is available in select markets for an additional fee).

If you have a Mixlab Portal account, you can log in at portal.mixlab.com to check the delivery status under "Orders".

For prescribers (In-office orders)

While we're known for home-delivery, we make it easy to order medications for in-office use (if applicable in your state). Office-use orders are shipped with free two-day shipping.

You can track the status of any order (client home-delivery or in-office orders) within eMix, our online prescriber platform, at e.mixlab.com under "Script history".