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Animal Owners
Account
Ordering
- How do I send my animal's prescription to Mixlab?
- Do I need a prescription to order from Mixlab?
- What happens after Mixlab receives my animal's prescription?
- Can I transfer my animal's prescriptions from another pharmacy?
- How do I get my prescriber to use Mixlab?
- How do I get a copy of my receipt from a previous order?
- What is Mixlab's return policy?
Refills
- How do I order a refill?
- How do I change the timing of my refill reminders? They are coming too soon or too late.
- What is the auto-refill program and how do I sign up for auto-refill?
- Can I change the frequency of my auto refill orders?
- Can I change or cancel an auto-refill order?`
- Does my animal's prescription qualify for auto-refill?
Delivery
Medication & Compounding
- Do you only offer compounded medications?
- What is a veterinary compounding pharmacy?
- What if my pet won’t take the medication or doesn’t like the flavor?
- My animal is still not feeling well after taking the medication. Who should I contact?
- Can I cut my pet's medicated chew in half for dosing?
- What flavor options are available?
- How do I know when my medication expires?
- What do I do with my unwanted, unused or expired medication?