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Animal Owners
Account
Ordering
- How can I see pricing or get a price quote for a medication?
- Can I order over-the-counter (OTC) products without a prescription?
- Can I set up autoship for over-the-counter (OTC) products?
- How do I send my animal's prescription to Mixlab?
- Do I need a prescription to order from Mixlab?
- What happens after Mixlab receives my animal's prescription?
- Can I transfer my animal's prescriptions from another pharmacy?
- How do I get my prescriber to use Mixlab?
- How do I get a copy of my receipt from a previous order?
- What is Mixlab's return policy?
- Do I need my vet to approve my over-the-counter (OTC) order?
- How do I order an over-the-counter (OTC) product?
Refills
Delivery
- Can my order be shipped to a PO box?
- Will the delivery driver call or notify me when they arrive?
- Where do you deliver?
- I'd like to pick up my order, is that an option?
- Can the delivery driver contact me when they arrive?
- How do I track my order?
- Can I pay for my order when I pick it up?
- Can Mixlab ship to PO Boxes?
- How does shipping work for over-the-counter (OTC) orders?
- What should I do when my package arrives?
- Can I choose which shipping company delivers my order?
Medication & Compounding
- What compounded medications can be flavored?
- Do you offer returns or refunds?
- Do you only offer compounded medications?
- How do I see your list of available medications?
- What is a veterinary compounding pharmacy?
- What if my pet won’t take the medication or doesn’t like the flavor?
- My animal is still not feeling well after taking the medication. Who should I contact?
- Can I cut my pet's medicated chew in half for dosing?
- What flavor options are available?
- How do I know when my medication expires?
- What do I do with my unwanted, unused or expired medication?