Prescribers

Account

• How do I create a Mixlab Account? (eMix)
• How do I reset my password? (eMix)
• Are over-the-counter (OTC) products eligible for Mixlab Plus rewards?

Ordering

• Will my client's over-the-counter (OTC) and prescription items ship together?
• Do over-the-counter (OTC) orders require my approval?
• Can I recommend over-the-counter (OTC) products to my clients through eMix?
• How do I submit a prescription?
• How will I know if my client received their order?
• What happens after I submit a prescription for my client?
• I would prefer to bill my client myself. Can I do that?

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Refills

• What is the auto-refill program?
• How can I ensure my client is staying compliant with their refills?

Delivery

• Where does Mixlab deliver?
• How do I track orders?

Medications & Compounding

• What if my client has trouble administering the medicine?
• Does Mixlab only offer compounded medications?
• What are Mixlab's flavor options?
• Do you deliver controlled substances?

Quality Assurance

• Is Mixlab accredited?
• How does Mixlab ensure the quality of its compounded medications?
• Does Mixlab follow USP <795> and USP <797> standards?

Other

• What over-the-counter (OTC) products does Mixlab carry?
• What are the benefits of partnering with Mixlab?
• Is it possible to integrate Mixlab services with our practice management software?
• Do you support pet rescues and non-profit organizations?