What if my client has trouble administering the medicine?

In addition to providing clear how-to instructions, our entire staff is here to support and help your clients with any issues. 

If a small animal companion pet won’t take a compounded medication due to flavor, Mixlab offers a flavor guarantee: we’ll replace it with a new flavor for free within 7 days.

If the issue isn’t flavor-related, we can also work with you to adjust the dosage form to make administration easier, such as switching from a capsule to a liquid or chew.

For any other challenges, our Care Team will contact you right away so we can find the best solution together and ensure the pet gets the care they need.